Reservation Policies

 

RESERVATION & CANCELLATION POLICIES

Reservations Age:  You must be 18 years or over to book accommodation at One Tree Point Motel.

Securing Bookings:  A valid credit card is required to secure your booking.

Payment:  Payment for accommodation will be taken in full at the time of arrival.  Please note that: there is no surcharge for payment by Visa/Mastercard cards, cash, direct credit or Eftpos.  Payment by American Express/Diners credit cards will attract a 2% surcharge.

Cancellation Policies:  Full or partial cancellations to group bookings must be made 14 days prior to 2pm of the day of arrival or the first nights accommodation will be charged to the securing credit card. Full or partial group booking cancellations after 2pm 7 days prior to check in and no shows will have the full accommodation charged to the securing credit card.

For all other bookings, cancellations must be made 48 hours prior to 2pm of the day of arrival.  Bookings not cancelled by this time will have the first nights accommodation charged to the securing credit card. No shows will incur full charges for the entire booking. 

Behaviour: Should a guest causes a disturbance whilst on premise, we have the right to remove the guest and a refund will not be available.  Please note: One Tree Point Motel reserves the right to charge for costs & losses associated with damage to property & disruption to fellow guests as a result of such a disturbance.

Arrival and Departure Times:  Check in time is 2pm - 8.00pm (unless by prior arrangement) Check out time is by 10am (unless by prior arrangement). 

Making a Booking for Today:  To stay tonight, you must book online by 6:30pm or phone by 7:00pm.  If you attempt to book a room for tonight after these times you will be unable to access your room because our office closes at 7pm.   All reservations for dates beyond today can be made online 24/7.

 

RULES

No Pets:  Pets are not permitted in motel units or on motel grounds

Visitors:  We welcome your visitors.  In consideration to fellow guests, visitors are required to vacate the motel complex by 9pm.  Parties are not permitted.

Noise:  Please be considerate to fellow guests & keep noise down, particularly between 9.00pm & 8.00am.

Smokers:  Please smoke outside the units, away from other guests & use the astray provided.  Smoking is not permitted in units.

Fish:  Gutting, scaling & cleaning of fish is not permitted on motel property. Contact Reception re storage of fishing equipment & seafood caught/picked (NB: these are not to be stored in the unit).

Cooking Odorous Foods:  Please refrain from cooking odorous foods such as curry and fish as the smell lingers and is unpleasant for others who come to stay.

For each of the above rules, there is a $200 per night penalty. One Tree Point Motel reserves the right to charge for costs & losses associated with damage to property & disruption to fellow guests as a result of breaches of these rules.

Safe & Lawful WiFi Usage:  WiFi access is provided with the expectation that you will use it safely and lawfully. One Tree Point Motel Ltd will of course assist law enforcement agencies where possible to help them investigate and prevent criminal activity.

© One Tree Point Motel, 115 One Tree Point Rd, One Tree Point, Northland, New Zealand

09 432 8116 Reservation Policies

Office Hours: 9:00am to 7:00pm